Desktop

Evoke Health's first ask was to improve design of their existing web-based platform and introduce new pages and features (dashboard, analytics). I was faced with a number of challenges right away:

- Older target audience meant AODA compliance is a must
- One platform had to serve two distinct user groups: residents' families and facilities' staff

Going through multiple iterations, we collaboratively arrived at the design that prioritized older users yet allowed flexibility for the admin (staff) dashboard. Design decisions included:

- Simple high-contrast typefaces
- Sizable margins and paddings
- Clear page structure and language

Mobile

For mobile I had to design a lot of elements from scratch since use patterns would be quite different from the desktop version. Some major use differences:

- Some screens were broken down into a series of screens due to the limited space on mobile
- Quick access navigation shows only most used pages at the bottom. Other pages are available through expanded menu (placed at the bottom so that seniors don't have to reach too far across the screen with their fingers)‍

Tablet

For mobile I had to design a lot of elements from scratch since use patterns would be quite different from the desktop version. Some major use differences:

- Some screens were broken down into a series of screens due to the limited space on mobile
- Quick access navigation shows only most used pages at the bottom. Other pages are available through expanded menu (placed at the bottom so that seniors don't have to reach too far across the screen with their fingers)‍

1. Mass Messaging

One of the first features I helped flesh out was mass messaging (from staff members to residents, families or other staff members). As with other features, one of the key challenges was to present a complex form that would be easy to follow and complete.

2. Leave a Review

Residents are now also able to leave a review or compliment an outstanding employee. Based on whether those responses are positive or negative, user will be prompted to different screens to either ask for the google review or present them with the feedback form (that goes directly to facility admins and Evoke Health's team).

3. Calendar / RSVP

With lots of information to display and a large number of moving pieces, I went through multiple iterations before landing on one that satisfied Evoke Health's team and a few facilities they tested it with.

4. Invoicing

Platform's invoicing feature replaced paper invoices to save time, ease delivery (families will receive invoices directly on the platform and in their email inboxes) and allow for better archiving of previous invoices.

Top page for invoicing is a list of residents presented in a table view with an option of filtering and searching for a specific resident or group of residents. Clicking on each resident will reveal all individual invoices that were issued previously and can be previewed (PDF).

5. eSign / Digital Consent

eSign feature is a robust tool to request consent digitally from residents for medical procedures, vaccines, etc.

Staff side:
This is where consent forms are uploaded and created. Staff can view a list of residents for each individual form and their consent status. In addition, editable fields, such as text, checkbox, initials and signature, can be added to the uploaded documents through drag and drop interface.

Family / resident side:
Residents can sign or decline consent forms sent to them by staff and view all of the previous forms.

It was an amazing experience collaborating with the Evoke Health's team, iterating and receiving thoughtful feedback from their client facilities.

Working on Engage+ reminded me that no digital product is the same. It requires insight into the industry, understanding of target audience and constant iteration / improvement based on user feedback.